Fluxmere Glamping Retreat – Privacy Policy

Fluxmere Glamping Retreat (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Fluxmere Glamping Retreat

Common Drove

Child Okeford

Blandford

Dorset

DT11 8QY

Email: fluxmere_glamping@outlook.com

We are the data controller responsible for your personal information.

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2. Information We Collect

We collect and process the following types of personal data when you make a booking or contact us:

Name and contact details (email address, phone number, postal address)

Booking details (dates, accommodation type, party size)

Payment information (processed securely through our booking provider – we do not store full payment card details)

Communication records (emails, messages, or enquiries)

Marketing preferences and consent

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3. How We Use Your Information

We use your information to:

Process and manage your booking

Communicate with you about your stay

Improve our services and guest experience

Send marketing emails and updates (only if you have given consent)

Comply with legal and financial record-keeping requirements

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4. Marketing & Communications

If you subscribe to our mailing list or agree to receive updates, we may send you occasional newsletters or promotional offers related to Fluxmere Glamping Retreat.

You can opt out at any time by clicking the ‘unsubscribe’ link in our emails or by contacting us directly.

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5. How We Store & Protect Your Data

Your data is stored securely using password-protected systems and secure online booking platforms.

We do not share your information with third parties for marketing purposes.

We only share limited, necessary data with service providers (for example, payment processors and booking system providers) who operate under strict confidentiality agreements.

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6. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy:

Booking and guest information: up to 7 years (for tax and accounting purposes)

Marketing data: until you withdraw your consent

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7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate information

Request deletion of your data (“right to be forgotten”)

Withdraw consent for marketing at any time

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

For more information about your rights, visit the ICO website: https://ico.org.uk

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8. Cookies

If our website uses cookies, they help us understand visitor behaviour and improve your browsing experience.

You can manage or disable cookies through your browser settings at any time.

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9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

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10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated revision date.

Please check back occasionally to stay informed about how we protect your data.

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11. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:

Email: fluxmere_glamping@outlook.com

Address: Fluxmere Glamping Retreat, Common Drove, Child Okeford, Blandford, Dorset, DT11 8QY

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